Returns & Refund Policy

Please read our returns and refund policy carefully.

  • To service you up to our standards, we offer a 30 days free returns policy on our Home Collection and Limited Edition. If you order a painting from one of our featured artists, the returns policy will be 14 days and shipping costs will be for own expenses.
  • Our satisfaction guarantee is active for 30 days post delivery. If more than 30 days have passed since the delivery date, we cannot offer you a refund.
  • File a return? Please email info@contemperart.com with the subject 'Returns' and include your order number, name, and the reason for the return.
  • Any paid VAT/Duties are not included cannot be refunded.
  • Please note that returns and refunds are not applicable for orders for which the VAT/DUTY charges are not paid.
  • Customised orders are not eligible for returns or refunds.

Damages

Did you find any damages on your artwork? Please address any damages with us within 48 hours after delivery. You can contact us at info@contemperart.com using 'Damage' in your subject. 

Refund

You will receive a confirmation email about the refund status when the returned item is received and inspected. If the refund is approved, it will be processed, and a credit will automatically be applied to the customer's credit card or original payment method shortly after. Please note that the refunding process after arrival at our studio can take up to 10 business days.

Make sure to package the painting in the original packaging or one that's equally protective. 

Custom orders are not eligible for returns or refunds.

Cancellation 

We accept cancellations only within 48 hours after the order has been placed.

Orders without a response to the approval request within 72 hours are not eligible for a refund or cancellation of the order. 

Approve your art

After the order was placed, the artist will start creating the artwork. An email will be sent with samples of the painting, including a video and multiple photos, to the customer for their approval. If, in any case, these sample emails are not answered within 24 hours, two follow-up emails will be sent to the customer after every 24 hours. If, in any case, the last follow-up email is not answered within 24 hours, we will continue with the next step in the painting process to complete the order. Customers who have not responded within 24 hours to the last sample follow-up email will not be eligible for cancellations or refunds.